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These legal terms set out how sr49com operates your account, handles the data you share with us, and defines where this policy applies — covering use within eligible regions where local law permits. Reading through this page gives you a clear picture of your rights and what to do if you need to raise a concern.
Access to sr49com is subject to the laws and regulations of the region from which you connect. We do not assert that access is universally permitted; eligibility depends on local law, and it is your responsibility to confirm that using this platform is lawful where you are located. For accounts registered in supported Philippines regions, this policy governs how we collect, store, and process the information you provide when you create an account, verify your identity, and transact through the wallet connected to your profile. When you use Maya, GrabPay, or PESONet to fund or withdraw from your account, the transaction data involved in that process falls within the scope of this policy — though the payment rails themselves are operated by separate providers whose own terms also apply. We do not share your payment credentials with third parties beyond what is required to complete a transaction. Account-level records — deposit history, withdrawal requests, session logs — are retained in line with the obligations we carry as an operator and are accessible to you through the account dashboard after you log in. If you believe any record is inaccurate, the correction process is outlined in the rights section below. Questions about how this policy applies to your specific account can be directed to our support team through the contact paths listed on this page.
Transaction data processed through Maya when you fund or withdraw from your account falls within this policy. Maya's own terms apply to the payment rail itself.
GrabPay payments linked to your account are covered here for data handling purposes. GrabPay's separate terms govern the wallet operation on their side.
PESONet transfers connected to your account are logged in your transaction history and retained under the same data obligations described in this policy.
Not everything connected to your sr49com session falls under a single policy. This section draws the line between what we govern directly and what sits with a third party. Understanding the scope helps you know exactly who to contact and what rights apply in each area.
Creating, verifying, and managing your sr49com account — including login credentials, identity verification steps, and session history — falls entirely within this policy. Any data you submit through the account registration or verification flow is handled under the terms described here.
Deposit and withdrawal records tied to your account wallet are within scope. The data we hold about your transactions through Maya, GrabPay, or PESONet is covered here, but the payment providers operate under their own separate terms and are responsible for their side of the rail.
Game content supplied by studios in our lobby — including titles from Microgaming, Pragmatic Play, PG Soft, and Bigtime Gaming — is delivered subject to those studios' own content licensing terms. We present it through the lobby; the studios own the underlying game software and mechanics.
Links or integrations that take you outside the sr49com domain — including payment provider pages, identity verification partners, or external support tools — are not governed by this policy once you leave our platform. We recommend reviewing those providers' own terms before submitting data to them.
Your rights under this policy are not passive. You can take concrete steps — through your account dashboard and through our support team — to access, correct, or question the data we hold about you. After logging in, the account dashboard shows your session history, transaction records, and the profile details currently on file. If any of those details are wrong — a mismatched name, an outdated contact number, a transaction record that does not match your own records — you can raise a correction request directly with support. We do not require you to justify why you are asking; a clear description of the discrepancy is enough to open the review. Where a data request involves identity verification steps, those steps will be described to you at the time of the request. We aim to respond to all policy-related queries within the window shown in your account's support section — check there for the current response commitment rather than assuming a fixed timeframe.
Log in and open the account dashboard to see your session history, wallet transactions, and the profile data we currently hold. Everything stored under your account is visible there without needing to contact support first.
If your registered name, contact number, or any other profile field is inaccurate, raise a correction request through the support channel. Describe the specific field and what it should say; our team will confirm the verification steps needed to process the change.
For any question about how we handle your data — retention periods, what is shared and with whom, or how a specific transaction was processed — contact our support team with the account reference and the question. We will respond through the channel you used to contact us.
If a first-response answer does not resolve your concern, ask the support agent to escalate the case. Escalated policy queries are reviewed by a senior team member, and you will receive a follow-up through the same contact path.
For policy-related concerns — data correction requests, questions about the scope of this policy, or escalation of an unresolved account issue — these are the contact paths available to you. Use the channel that matches the urgency and nature of your query.
Open the chat widget from any page inside your account to reach a support agent directly. For policy questions, describe the specific record or section you are asking about so the agent can pull the right details without back-and-forth.
Send detailed policy or data-handling questions to our support email address, which is listed inside the account dashboard under the Help section. Include your account reference number and a clear description of the concern so we can route it to the right team.
The Help Centre accessible after login contains written answers to common policy questions, step-by-step correction flows, and the current response-time commitment for different query types. Check there first for answers that do not require a live agent.
This section covers how we manage the data connected to your account on a practical level — what we collect, how long we keep it, and the security measures in place to protect it while it is in our systems.
We use cookies to keep your session active across pages and to remember preferences you set in the account dashboard. You can review the cookies active on your session through your browser settings; essential cookies required for the account to function cannot be switched off without affecting login behaviour.
Account access is protected through the login credentials you set at registration. We do not store your Maya, GrabPay, or PESONet credentials directly; payment authentication happens through those providers' own secure flows. If you suspect unauthorised access, contact support immediately using the chat or email paths above.
We retain account data — registration details, transaction records, session logs — for as long as required by the legal obligations we carry as an operator and for as long as your account remains active. Following account closure, retention periods are governed by applicable legal requirements rather than a fixed internal calendar.
To request a correction, deletion, or export of data we hold about you, contact support through the email path listed in your account's Help section. State the specific data and the action you are requesting. We will confirm the verification steps needed before processing any change to stored records.
These are the questions we receive most often about sr49com's legal terms, your data rights, and how to act on them. If your question is not covered here, use the support contact paths listed above.
Access and the application of this policy depend on local law and the eligible regions we serve. If your account was registered in a supported Philippines region, the terms on this page apply to how we handle your account data, transactions, and support interactions. Confirm your eligibility based on current local law before using the platform.
After logging in, the account dashboard shows your profile details, session history, and a full transaction record including deposits and withdrawals processed through Maya, GrabPay, or PESONet. No separate request is needed to view these records; they are available directly in the dashboard.
Raise a correction request through live chat or the support email address shown in the Help section of your account. Describe the specific field that is wrong and what the correct value should be. Support will confirm any verification steps required before making the change to your profile.
We do not store your Maya or GrabPay login credentials or wallet PINs. When you initiate a transaction, authentication happens through those providers' own secure payment flows. We record only the transaction result and the associated account reference — not the credential details used to authorise it.
Game content from studios such as Microgaming, Pragmatic Play, PG Soft, and Bigtime Gaming is delivered under those studios' own content licensing terms. This policy covers your account data and transactions on the sr49com side; the studios' own terms apply to the software and mechanics of the games themselves.
After account closure, we retain data for the period required by the legal obligations we carry as an operator. This is not a fixed internal timeline; it is determined by applicable legal requirements. If you want to know what data is held and for how long, contact support with your account reference.
Third-party services — including payment providers and identity verification tools — operate under their own separate terms once you interact with them outside our platform. Raise concerns about those services directly with the provider. For concerns about data we hold on our side, contact sr49com support through the channels listed in the Policy Contact section above.