sr49com Privacy Policy: How We Handle Your Account Data
At sr49com, your information — from login credentials to transaction records linked to Maya, GrabPay and PESONet — is handled under a clear privacy framework that you can review and act on at any time. This policy explains exactly what we collect, why we collect it, and the steps you can take to manage, correct or question your own data.
Account data you control
Maya, GrabPay, PESONet context
Request or review anytime
Philippines-eligible regions only
POLICY POSTURE
What This Privacy Policy Covers and How It Applies
This Privacy Policy governs how sr49com collects, processes and retains personal data when you access the platform from an eligible region where local law permits such access. The data we collect falls into two broad groups: identity and contact data you provide when creating or updating your account, and activity data we record automatically — such as session logs, device type and the payment channel you used, whether that is Maya, GrabPay or PESONet. We use this data to operate your account, process wallet transactions, verify your identity where required and respond to support requests. We do not sell your personal data to third parties, and we do not share it with outside organisations except where required to complete a payment transaction, fulfil a legal obligation or respond to a valid regulatory request. Retention periods apply: account data is kept for as long as your account remains active and for such periods thereafter as local law requires. If your account is closed, we retain only the minimum records needed for legal and audit purposes. The current version of this policy is the one shown on this page. When changes are made, the updated date at the foot of this page changes accordingly, and continuing to use the platform after that date constitutes acknowledgement of the revised terms.
Maya transactions
When you fund your account through Maya, transaction reference data is recorded against your wallet for reconciliation and support purposes.
GrabPay activity
GrabPay payment records are logged to your account history so you can cross-check amounts in your wallet view after each session.
PESONet transfers
PESONet transfer details, including reference numbers, are retained in your account record for the period required by applicable financial regulations.
SCOPE AND LIMITS
Where This Policy Applies and What It Does Not Cover
Understanding the boundary of this policy helps you know exactly which data practices you are agreeing to and which fall outside our direct control. We cover your account data, your on-platform activity and the payment transaction records created when you use Maya, GrabPay or PESONet. Third-party services you reach from our pages — external payment processors, device-level security tools or linked service providers — operate under their own privacy terms. We cannot speak to those terms on their behalf, and this policy does not extend to them.
Account access data
Login events, session duration and device type are captured each time you access your account. This data is used to detect unusual access patterns and to provide account recovery support when you request it.
Payment transaction records
Records of Maya, GrabPay and PESONet transactions are held within your account wallet history. These records are visible to you in the transaction log after login and are retained for compliance purposes.
On-site content and game activity
Session activity across the game lobby — which categories you browsed, how long a session lasted — is logged at an aggregate level to maintain platform stability. It is not linked to your identity for marketing without your consent.
Third-party services
Any service you reach by following a link away from sr49com operates under that service's own privacy terms. We are not responsible for data collected by those external services, and this policy does not govern them.
ACTIONS YOU CAN TAKE
Your Practical Rights Under This Policy
You have specific actions available to you at any point while your account is active. Reviewing your stored data is straightforward: log in and navigate to the account settings section, where your profile details, linked payment method records and transaction history are displayed. If any detail is incorrect — a name spelling, a contact address, a linked wallet identifier — you can submit a correction request through the support channel and we will update the record after verifying your identity. You also have the right to ask what categories of data we hold on you and why we hold them. Where local law in your eligible region gives you a deletion or portability right, you may exercise it by raising a formal request through our support contact. We will confirm receipt and respond within the period specified under applicable rules. Your account dashboard after login is always the first place to check the current state of your stored data before submitting a formal request.
Review your records
Log in and open the account settings page. Your profile data, payment history and session records are listed there. No support request is needed just to view what we hold.
Correct account details
If a stored detail is wrong, raise a correction through our support channel. Provide the incorrect value and the correct one; we verify your identity before making the change.
Raise a data question
If you want to know more about a specific category of data we hold — why it is retained or how long it is kept — send the question to our privacy contact address and we will respond in writing.
Request deletion or portability
Where your eligible region's local law supports a deletion or data-portability right, submit a formal written request through support. We confirm receipt and handle it within the legally required period.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
Any question about how your data is handled — correction requests, deletion enquiries or simple clarifications about what this policy means for your account — should come through one of the three contact paths below. Please include your registered account identifier when writing so we can locate your record without delay. We treat privacy requests as a separate category from general account support and route them to the team that handles data matters directly.
Email support
Send your privacy question or formal data request to our support email address. State clearly that it is a privacy matter so it reaches the right team. Include your account identifier in the subject line.
Account support portal
Log in and open the support section within your account. From there you can submit a privacy-tagged request that attaches automatically to your account record, removing the need to provide your details separately.
Live chat channel
For immediate clarifications about what this policy means in practice, open the live chat from your account page. The agent can answer general policy questions and, where needed, escalate a formal data request on your behalf.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security Practices
The practices below describe how sr49com manages your data day to day — what we store, how long we keep it, and the technical measures in place to protect it. These are not abstract commitments; they reflect the actual configuration of the platform and are the basis on which this policy is written.
Cookie and session data
We use cookies to maintain your session state across the lobby. A session cookie keeps you logged in as you move between live tables and slots. You can review cookie settings through your browser; blocking session cookies will affect login continuity on your device.
Account security measures
Access to your stored data is protected by the authentication credentials you set at account creation. Unusual login attempts trigger a verification step visible at the login screen. We do not store payment card numbers; Maya, GrabPay and PESONet process payment credentials on their own secured infrastructure.
Data retention periods
Active account data is retained for the life of your account plus whatever additional period local law requires for financial records. Closed account data is trimmed to the minimum needed for legal and audit compliance. The current retention schedule is available on request through the support channel.
Policy update process
When this policy changes, the revision date at the foot of this page is updated and a notice appears at your next login. The current version shown on this page is the version in effect. You can request a copy of the previous version by contacting support with the date you want to reference.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About Your Privacy
The questions below reflect what account holders in eligible Philippines regions commonly ask after reading this policy. If your question is not here, send it through support and we will respond in writing.
What personal data does sr49com collect when I open an account?
We collect the identity and contact details you provide during account creation, your login and session activity, and the transaction reference data generated when you use Maya, GrabPay or PESONet. We do not collect payment credentials directly; those stay with your chosen payment provider.
Can I see all the data sr49com holds about me?
Yes. Log in and open account settings to view your profile, payment history and session records. For a full structured export of everything we hold, submit a written request through the support portal and we will prepare it within the period required under applicable local rules.
How do I correct a mistake in my stored account details?
Open the account settings page after login and check whether the field can be edited directly. If it cannot — for example, a registered name or linked wallet identifier — raise a correction request through support, stating the incorrect value and the correct replacement. We verify your identity before making changes.
Does sr49com share my data with third parties?
We share data only where necessary to process a payment transaction through Maya, GrabPay or PESONet, to fulfil a legal obligation, or to respond to a valid regulatory request. We do not sell your data or share it with advertising networks.
How long does sr49com keep my data after I close my account?
After account closure, we retain the minimum records required by applicable financial and legal rules in your eligible region. Once that retention period expires, the data is deleted. You can ask for the specific period that applies to your account by contacting support.
How will I know if this Privacy Policy changes?
The revision date at the foot of this page updates whenever the policy changes, and a notice appears the next time you log in. The version currently on this page is the one in effect. You can request a previous version by contacting support with the date you need to reference.
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