sr49com Terms Conditions for Philippine Account Holders
These terms set out what sr49com commits to and what you agree to when you open or use your account — covering everything from how your wallet transactions are handled through Maya, GrabPay and PESONet to how we manage your account data. Access to the platform is available where local law permits, and these terms apply to all eligible regions in the Philippines.
Account Use Policy
Maya · GrabPay · PESONet
Philippines-Eligible Regions
Data & Privacy Covered
POLICY POSTURE
What These Terms Cover and How They Apply
By creating an account on sr49com, you confirm that you have read these terms and agree to be bound by them. These terms apply to all activity conducted through your account — including placing bets, funding your wallet via Maya, GrabPay or PESONet, and accessing live casino tables or slot rooms. They also govern how we handle account disputes, wallet discrepancies and communications sent to your registered contact details. Where a specific feature or promotional period introduces additional conditions, those will be displayed in the relevant section of your account dashboard after login. Those supplementary terms operate alongside these core terms and do not replace them. We may update these terms when operational or regulatory circumstances require it. When we do, we will notify you through the contact method registered on your account before the revised terms take effect. Continued use of your account after that notification constitutes your acceptance of the updated version. If you disagree with any revision, you may request account closure through our support channel before the effective date. Availability of specific features and services depends on local law and the eligible region in which you access the platform.
Maya
GrabPay
PESONet
Account Dashboard
Support Channel
SCOPE & LIMITS
Where This Policy Applies and What It Does Not Cover
Not every part of your experience on sr49com falls under the same set of rules. Understanding where these terms apply — and where they end — helps you know exactly what to expect from us and when to look elsewhere for additional terms.
Account Access
These terms govern how you log in, how your session is maintained across devices, and what actions are permitted inside your account. Rules around password resets, session timeouts and account verification are all covered here.
Wallet Transactions
Deposits and withdrawals processed through Maya, GrabPay and PESONet are subject to these terms. The limits and verification steps visible during each transaction are part of this policy, not separate agreements.
Platform Content
Game content supplied by studios such as Pragmatic Play, PG Soft, Microgaming and Bigtime Gaming is governed by those studios' own content licences. Our terms cover your access to that content through the lobby, not the content itself.
Third-Party Services
Payment processors, identity-verification providers and network operators that support your transactions operate under their own terms. We are not responsible for their policies, and linking to an external service from your account does not bring it inside this agreement.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under These Terms
These terms are not only about what we require from you — they also set out what you can do when something needs to be corrected or clarified. Your account dashboard is the first place to check your transaction records, session history and wallet balance. Every deposit processed through Maya, GrabPay or PESONet generates a reference entry visible in the transaction log inside your account. If any personal detail on your account is incorrect — including your registered email address or contact number — you can request a correction by writing to our support team with the updated information and a copy of a valid ID. We will process the request and confirm the change in writing. For any question about how your data is used under this policy, you can raise it at any time through the support channel, and we will respond with a clear explanation rather than a policy summary.
Review Your Records
Your transaction history, bet records and wallet movements are available inside the account dashboard after login. No separate request is needed to view your own activity — it is always accessible from the history tab.
Correct Account Details
Contact support with the correct information and supporting identification to update your registered name, email or mobile number. Changes take effect after verification is completed on our end.
Raise a Policy Question
If any clause in these terms is unclear, write to us through the support channel with the specific section you have a question about. We will respond in plain language, not legal boilerplate.
Request Account Closure
You may request account closure at any time. Pending wallet balances processed through PESONet or Maya will be settled to your registered payment method before the account is deactivated, subject to verification.
CONTACT US
How to Reach Us About These Terms
If a clause in these terms raises a question, or if you need to take action on your account rights, there are three ways to reach the team. Each channel connects you directly to an agent who can look up your account and respond with specifics, not scripted replies.
Live Chat
Open the chat icon from any page while logged in. An agent will review your account context and respond to policy or wallet questions directly inside the chat window.
Email Support
Write to our support address with your registered account email in the subject line. Policy-related requests — including account corrections and closure requests — are handled through this channel.
Account Help Centre
The Help Centre inside your account dashboard covers the most common policy questions with step-by-step paths for wallet disputes, account updates and terms clarifications.
HOW WE HANDLE THIS
Data Handling, Cookies and Account Security Under This Policy
How we collect, store and use your account data is defined within these terms and the privacy notice linked from your account dashboard. We collect only what is necessary to operate your account and process transactions through your chosen payment method — Maya, GrabPay or PESONet. We do not sell or share your data with third parties for marketing purposes outside the scope of these terms.
Cookies & Session Data
We use session cookies to keep your account authenticated across pages and to remember your lobby position when you switch between live tables and slot rooms. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your account session behaves.
Account Security
Your account is protected by a password you set and, where enabled, a verification step on login. We recommend updating your password if you suspect unauthorised access. Notify support immediately if you see account activity you did not initiate.
Data Retention
We retain transaction records and account data for the period required by the applicable rules of the eligible region. After the retention period, data is deleted or anonymised in line with our internal data-handling procedures described in the privacy notice.
Requesting Changes
To request a correction, export or deletion of your account data, contact support through email with your registered account address. We will confirm the request in writing and tell you the expected timeline before we act on it.
POLICY QUESTIONS
Common Questions About sr49com Terms & Conditions
These are the questions we receive most often about how our terms apply to your account. Each answer reflects the current policy — if you need a more specific answer for your situation, reach out through the support channel.
Do these terms apply to wallet transactions made through Maya or GrabPay?
Yes. Every deposit and withdrawal processed through Maya, GrabPay or PESONet is governed by these terms. The specific limits and verification steps for each method are shown during the transaction flow inside your account, and those details form part of the overall agreement.
How will I know if the terms have been updated?
We send a notification to your registered contact — email or mobile number — before revised terms take effect. The updated version is also available in the Terms & Conditions page at all times. Continued use of your account after the effective date means you accept the revised terms.
Can I access and download my own account records?
Your transaction history and session records are always visible in the account dashboard after login. If you need a formal export of your data, contact support by email with your account address, and we will provide the records in a readable format within the timeframe stated in our data-handling policy.
What happens to my wallet balance if I request account closure?
Any remaining balance linked to your Maya, GrabPay or PESONet account is settled before the account is deactivated. We will confirm the settlement amount and timeline in writing after your closure request is verified. No balance is forfeited without prior written notice to you.
Do third-party studios like Pragmatic Play or PG Soft have their own separate terms?
Game studios supply the content you access through the lobby — titles from Pragmatic Play, PG Soft, Microgaming and Bigtime Gaming are governed by those studios' own content licences. Our terms cover your access to that content through sr49com. The studios do not hold any role in your account, payments or personal data.
Who do I contact if I believe a term has been applied incorrectly to my account?
Raise the matter through live chat or email support, quoting the specific clause you believe was applied incorrectly along with your account reference. Our team will review the activity against the current terms and respond with a written explanation. If the issue involves a wallet transaction, include the reference number from your transaction log.
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